Difficult Conversations

Category:

Training for Teams

Skills U provides custom training for companies. Please contact us for more information.

We’ve trained professionals at some of the world’s leading companies

Training Overview

This training on Difficult Conversations equips participants with the skills to handle sensitive discussions effectively. It focuses on techniques for managing emotions, communicating clearly, and understanding different perspectives. The program is crucial for maintaining professional relationships and can be applied in various real-world scenarios, enhancing both personal and professional interactions.

Skills Covered

Mastering Difficult Conversations in the Workplace

The ability to navigate difficult conversations is crucial in today's collaborative work environments. This training on 'Difficult Conversations' is designed to equip professionals with the necessary communication skills to handle challenging interactions effectively. Participants will learn strategies to engage in productive dialogue, manage emotions, and achieve positive outcomes in potentially volatile situations. Mastering these skills is increasingly important as workplaces emphasize empathy, collaboration, and conflict resolution. Learners who excel in these areas can expect enhanced career prospects and opportunities for leadership roles. The demand for individuals skilled in difficult conversations spans industries, making this training a significant asset for professional growth and practical success.

Who is this Program Designed for?

•Managers
Leaders needing effective conversation skills.
•HR Professionals
Those handling sensitive employee issues regularly.
•Team Leaders
Directing teams and resolving conflicts.
•Customer Service
Managing challenging customer interactions.

What You Will Learn

Understanding Conversation Triggers

Learn to identify and understand common triggers that make conversations difficult. Gain insights into handling them effectively.

Building Emotional Intelligence

Develop skills to manage emotions in challenging situations. Use emotional intelligence to navigate through difficult conversations.

Active Listening Techniques

Master active listening to foster better communication and ensure messages are both clearly conveyed and understood.

Strategies for Conflict Resolution

Explore various strategies to resolve conflicts amicably. Focus on finding mutual understanding and agreement.

Role Play and Practice Scenarios

Engage in role-playing exercises to practice and refine your difficult conversation skills in a supportive environment.

Requirements

•Basic communication skills
•Access to a computer for online modules
•Willingness to participate in role-playing exercises

Benefits of our Training Approach

Industry Expert

Expert-led courses designed by industry leading professionals.

Learning Formats

Flexible formats: online, in-person, and blended options.

Industry Coverage

Covers a wide range of industries and skills.

Tailored Programs

Customizable programs to meet your company’s specific needs.

Engaging Learning

Interactive experiences designed to boost retention.

Team Scalability

Scalability to accommodate teams of any size.

FAQs

Is prior experience required to enroll?

No prior experience is necessary. The training is designed to accommodate participants from all career stages, providing foundational and advanced communication techniques tailored to handle various conversational challenges.

What format does the training take?

The training is available both online and in-person, including interactive workshops, scenarios, and role-playing exercises to enhance learning through practical application.

Does the program provide job placement assistance?

While the program focuses on skill development, it does not directly offer job placement services but equips learners with a competitive edge in communication skills.

Are practical experiences included?

Yes, the training includes numerous practical exercises, real-life scenarios, and role plays, allowing participants to practice and refine their skills in a supportive environment.

How is the training evaluated?

Participants will undergo assessments based on their participation in exercises and their ability to apply learned techniques effectively in simulated scenarios.