Mastering Customer Experience in Hospitality

This workshop focuses on elevating customer service skills tailored for the hospitality industry. Participants will learn how to create memorable guest experiences, handle difficult situations with grace, and implement personalized service strategies that increase customer satisfaction and loyalty. The workshop will include role-playing scenarios, best practices for communication, and techniques for anticipating guest needs.

Alex Chandler

Hospitality and Food & Beverage Expert | Coaching Businesses

With over a decade immersed in the dynamic worlds of hospitality and food & beverage, I am passionate about transforming businesses and elevating experiences. My journey began as a culinary enthusiast, driven by the joy of creating memorable dining moments. Over the years, I have honed my skills in operations management, customer service excellence, and innovative culinary design. What sets me apart is my holistic approach to coaching businesses, where I blend industry insights with personalized strategies to foster growth and enhance guest satisfaction. I am adept at identifying opportunities for improvement, whether it’s streamlining operations or crafting signature menus that resonate with your clientele. My commitment to nurturing talent shines through in my personalized coaching sessions, where I work closely with teams to inspire leadership and unlock their full potential. I take immense pride in fostering environments where creativity thrives, and excellence becomes habitual. Collaborators appreciate my genuine enthusiasm and commitment to their success, describing my approach as both strategic and heartfelt. My ultimate goal is to partner with you in creating exceptional experiences that leave lasting impressions. Together, we can navigate the challenges of the industry with confidence, innovation, and a touch of warmth that keeps guests coming back for more.