About
With over a decade immersed in the dynamic worlds of hospitality and food & beverage, I am passionate about transforming businesses and elevating experiences. My journey began as a culinary enthusiast, driven by the joy of creating memorable dining moments. Over the years, I have honed my skills in operations management, customer service excellence, and innovative culinary design. What sets me apart is my holistic approach to coaching businesses, where I blend industry insights with personalized strategies to foster growth and enhance guest satisfaction. I am adept at identifying opportunities for improvement, whether it’s streamlining operations or crafting signature menus that resonate with your clientele.
My commitment to nurturing talent shines through in my personalized coaching sessions, where I work closely with teams to inspire leadership and unlock their full potential. I take immense pride in fostering environments where creativity thrives, and excellence becomes habitual. Collaborators appreciate my genuine enthusiasm and commitment to their success, describing my approach as both strategic and heartfelt. My ultimate goal is to partner with you in creating exceptional experiences that leave lasting impressions. Together, we can navigate the challenges of the industry with confidence, innovation, and a touch of warmth that keeps guests coming back for more.
Key Skills
Experience
cooker | cooker.com
Aug 2015 - Present
description
Online Workshops

workshop
Effective Menu Design and Food Presentation for F&B Success
This workshop is designed for food and beverage professionals aiming to enhance their menu planning and food presentation skills. Attendees will explore principles of menu engineering, how to balance cost and creativity, and the impact of visual appeal on customer choices. The session will also cover plating techniques and trends that attract modern diners, helping businesses boost sales and brand reputation.

Alex Chandler

workshop
Mastering Customer Experience in Hospitality
This workshop focuses on elevating customer service skills tailored for the hospitality industry. Participants will learn how to create memorable guest experiences, handle difficult situations with grace, and implement personalized service strategies that increase customer satisfaction and loyalty. The workshop will include role-playing scenarios, best practices for communication, and techniques for anticipating guest needs.

Alex Chandler
Schedule a Session
Consulting Call
30 min
Free
Executive Coaching
60 min
$600 for 6 sessions
Leadership Coaching
60 min
$900 for 10 sessions
Similar Coaches & Trainers

-
Alex Chandler
Hospitality and Food & Beverage Expert | Coaching Businesses
Australia/Sydney (UTC+10:00)
English, French

-
Victor Coach
Sales Coach, Agile Coach
America/Vancouver (UTC-07:00)
English, Japanese

-
Isaac Anderson
User Researcher & Strategist
Australia/Melbourne (UTC+10:00)
English

-
Samuel Cohen
Communication, PR & Media Training Expert | Strategic Storyteller | Empowering Brands & Leaders
Australia/Melbourne (UTC+10:00)
English
Recommended Training Topics
Essentials of Food Safety
Develop essential food safety skills with our comprehensive SITXFSA005 Use Hygienic Practices for Food Safety course. This nationally recognized qualification equips you with the knowledge and practical skills required to prevent contamination of food that might cause food-borne illnesses. You'll learn to follow predetermined organizational procedures and to identify and control food hazards in various food handling environments, including restaurants, cafes, clubs, hotels, bars, and catering operations.
Hospitality Management
Develop advanced hospitality management skills with our comprehensive Diploma of Hospitality Management program. This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound industry knowledge to coordinate hospitality operations. You'll learn to operate independently, have responsibility for others, and make a range of operational business decisions. This course prepares you for departmental or small business management roles across various hospitality sectors.
NPS & Customer Feedback
This training program focuses on understanding and leveraging NPS (Net Promoter Score) and customer feedback to enhance customer loyalty and satisfaction. Participants will learn how to collect, analyze, and act on feedback effectively. The training emphasizes practical applications, enabling professionals to implement strategies that foster improved customer relationships and business growth.
Upselling & Cross-Selling
This training provides insights into upselling and cross-selling strategies, empowering sales professionals to enhance customer value. Participants will learn how to identify opportunities, frame value propositions, and boost sales. The skills gained are especially relevant in today's competitive market, ensuring customers maximize their investments with targeted product recommendations.