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Chris Chan

Hospitality and Food & Beverage Expert | Coaching Businesses

Asia/Singapore (UTC+8)
English, French, Ukrainian

About

With over a decade of experience in the dynamic realms of hospitality and food and beverage, I am driven by a passion for transforming businesses and enhancing guest experiences. My journey began with a love for culinary arts, fueled by the joy of crafting unforgettable dining moments. Over the years, I've developed expertise in operations management, customer service excellence, and innovative culinary design. What distinguishes me is my comprehensive approach to coaching businesses: I combine industry insights with tailored strategies to spur growth and boost guest satisfaction. I'm skilled at pinpointing opportunities for improvement, whether streamlining operations or designing signature menus that captivate clientele. My dedication to nurturing talent is evident in my individualized coaching sessions, where I collaborate closely with teams to inspire leadership and unlock their potential. I take great pride in creating environments where creativity flourishes and excellence becomes second nature. Colleagues and clients value my genuine enthusiasm and dedication to their success, often describing my approach as both strategic and heartfelt. My ultimate aim is to join forces with you to craft extraordinary experiences that leave lasting impressions. Together, we can confidently navigate industry challenges with innovation and a welcoming touch that ensures guests return time and again.

Key Skills

Experience

cooker | cooker.com

Aug 2015 - Present
description

Articles & Resources

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The Importance of Hospitality in Today's World

Hospitality is essential for memorable experiences and cultural exchange, blending technology with the irreplaceable human touch in our interconnected world.
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Chris Chan

Schedule a Session

Consulting Call

30 min
Free

Executive Coaching

60 min
$600 for 6 sessions

Leadership Coaching

60 min
$900 for 10 sessions

Recommended Training Topics

Essentials of Food Safety

Develop essential food safety skills with our comprehensive SITXFSA005 Use Hygienic Practices for Food Safety course. This nationally recognized qualification equips you with the knowledge and practical skills required to prevent contamination of food that might cause food-borne illnesses. You'll learn to follow predetermined organizational procedures and to identify and control food hazards in various food handling environments, including restaurants, cafes, clubs, hotels, bars, and catering operations.

Hospitality Management

Develop advanced hospitality management skills with our comprehensive Diploma of Hospitality Management program. This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound industry knowledge to coordinate hospitality operations. You'll learn to operate independently, have responsibility for others, and make a range of operational business decisions. This course prepares you for departmental or small business management roles across various hospitality sectors.

NPS & Customer Feedback

This training program focuses on understanding and leveraging NPS (Net Promoter Score) and customer feedback to enhance customer loyalty and satisfaction. Participants will learn how to collect, analyze, and act on feedback effectively. The training emphasizes practical applications, enabling professionals to implement strategies that foster improved customer relationships and business growth.

Upselling & Cross-Selling

This training provides insights into upselling and cross-selling strategies, empowering sales professionals to enhance customer value. Participants will learn how to identify opportunities, frame value propositions, and boost sales. The skills gained are especially relevant in today's competitive market, ensuring customers maximize their investments with targeted product recommendations.

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